One nice thing about AppleCare is that you can track the the whole process on the web. My PowerBook with the broken latch was shipped to Texas (why Texas?) on Thursday night, repaired late Friday evening, and shipped back to Chestnut Hill, MA on Saturday. As soon as DHL reported that it had been delivered, I headed over to the Apple store to pick it up. “Did we call you?” the “Genius” asked? “No, DHL IM’d me,” I replied, confusing him mightily.
From the paperwork, it seems that Apple replaced the latch, the bottom casing, and the speakers. And from running last I could see that the technician booted it up at around 11pm on Friday night, logged in to the test account that I’d created, and logged out 3 minutes later.