If I’m a bit slow this morning, it’s with good reason: I was up half the night updating my cell phone. Bletch!
It all started when I received an email advising me that a new firmware update was available for my Treo 650. I’ve ignored the last few updates, but this one promised to fix several annoying issues, so I decided to bite. The instructions advised me to set aside 20 minutes for the exercise. Hah!
I don’t normally hotsync my Treo (I just back it up to an SD card), and as I started the upgrade process I remembered why: my USB cable is duff. Apparently this is a common problem with Treos – but how hard is it to make reliable cables? Never mind: I was able to set up hotsync to use BlueTooth instead. The only problem is that BT is much slower than USB, so everything dragged. On top of that, the sync process decided to back up several large cache files; it looks as if the Treo mail application doesn’t compact folders properly, and the hotsync was blindly backing up uncollected garbage. I interrupted it (why does Cancel take “up to 2 minutes”?), hard reset the Treo, configured it for BT hotsync, uploaded the firmware update (taking nearly an hour), hard reset again, configured for BT (again!), and started to restore my data. Lo and behold, it started to restore the cached garbage! I interrupted it, opened the Palm desktop, exported the address book, created a new, clean user profile, and imported the address book. After hard-resetting the Treo and setting it up for BT (for the 4th time) I synced this new profile and recovered my address book. Whew!
It’s hard to escape the conclusion that all of this has deliberately been made harder than necessary, either to provide (billable!) work for providers or to prevent inadvertent error. Palm certainly has a history of this: see, for example, this description of how to “zero out” a Treo:
- Read through these instructions before attempting the reset. We made this method of zero out reset extremely awkward to perform, so that it would not happen by accident. You may need the help of a dextrous friend if you find it too difficult to do by yourself.
- Connect your device to its HotSync cable or cradle. The HotSync cable does not need to be connected to your PC, and it does not need to be connected to power.
- Press and hold the Power button and UP on the 5-way navigator.
- While continuing to hold Power and UP, press and hold the HotSync button on the HotSync cable or cradle. As you press HotSync, make sure your other finger doesn't slide to LEFT or RIGHT on the 5-way navigator; it needs to be exactly on UP during the entire process. Although you are pressing the HotSync button, a HotSync operation should not begin.
- While continuing to hold Power, UP and HotSync, press and release the RESET button on the back panel of your device (where's the reset hole?). This is very difficult to do with only one person; you may wish to hold the stylus in your mouth and use your hands to press Power, UP and HotSync.
- Release Power, UP and HotSync.
Got that?